Appointments

Please use this symptom checker to ensure you are using the correct service at the right time for your problem. This will also tell you if your symptoms are better managed at home or by a pharmacist and when to contact us if your symptoms do not improve Symptoms A to Z – NHS

Appointments are available on the day from 8am.

You have a right to express a preference of practitioner. We will do our best to try and accommodate this.

Urgent appointments

To request an urgent appointment for today during opening times:

• phone us on 01246 826815

Routine appointments

You can request a routine appointment in advance during opening times.

You can also:

• phone us on 01246 826815
• use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
• use our nurse or healthcare assistant appointment request form

You can also:

• Request a midwife appointment

Phone advice

Should you wish to speak to a doctor, please contact the surgery to request a phone ring back appointment and the doctor will call you back.

Alternatively, you can ask the doctor a question by completing our form.

Pharmacy First

If you live in England, you can now access treatment for the below common conditions without the need to see your GP.*

For more information or to book an appointment please visit, www.rowlandspharmacy.co.uk/Pharmacy-First-England.

or find a pharmacy

*Subject to eligibility criteria and consultation with a pharmacist.

Extended Access – Evening & Weekend Appointments

Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.

From the 1st of October 2022, there will be appointments available Monday-Friday 8am until 8pm and on Saturdays 9am until 5pm for our registered patients.

• We (Friendly Family Surgery) will be providing the evening surgeries (until 8pm) at our Practice premises every week Tuesday only.
• DHU will provide cover at Castle Street on a Friday evening from 6:30pm until 8pm (starting 07.10.22) AND on Saturdays 9am until 5pm (starting 01.10.22)

As a patient at Friendly Family Surgery, you might be able to use the extended access appointments available at other practices within our Primary Care Network – these Practices will be providing the other evening surgeries at their premises on a Monday, Wednesday, Thursday and Friday evenings 6:30pm until 8pm.

For more information visit – www.england.nhs.uk 

SMS text reminders

If we have your mobile phone number recorded, we can now send SMS texts to remind you of appointments you have booked in advance and when your routine reviews are due. If you are due a review, please book an appointment. Should you wish to opt out of this service, please let us know.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system: SystmOnline
• phone us on 01246 826815 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Home visits can be arranged for those patients too ill to attend the surgery. Please use the service thoughtfully and contact us as early as possible in the morning. All requests for routine home visits should be made by calling us at 8am on the day on 01246 826815.

Related information

Sick notes

Test results