Medicines Order Line (MOL)

There is a central team called the NHS Prescription Medicines Order Line (MOL) and you can order your repeat prescription through a quick and simple telephone call to 01246 588860, 09:00 – 16:00 Monday to Friday (excluding bank holidays).

To save you waiting in a phone queue MOLS have introduced a call back system where patients can email a request for a call back from a MOL operative.

Patients can find information on how to email a request for a call back by visiting their website at

In the email itself please follow this procedure and state:

  • The name of their GP practice
  • Their name
  • Their date of birth
  • Their contact telephone number
  • Press send

Please note that no responses will be provided via email as the purpose of email is to request a call back only. They expect to be able to call patients back within 48 hours (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries they are processing. They will attempt to call patients back three times only.