Message From Medicines Order Line

Just a reminder that due to the upcoming jubilee bank holidays, we will accept prescription requests up to 14 days early rather than the usual 7 days early. This will hopefully alleviate additional pressures into the MOL service around this time.

The MOL is under immense pressure at the moment dealing with both a large turnover of staff and additional staff sickness as well

We are asking that if you have access to the internet / email / apps to use one of the alternate methods of ordering (MOL email call back, NHS app, online via the practice) saving the phone lines for those patients who do not have access to these methods.

If you are still struggling to get through to the live lines, if they ring PALs, they will forward an email to us to call the patient back – 0800 032 3235.

Many thanks for your ongoing support.