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Practice Charter

How the practice uses personal health information

Your personal health information is not available to anyone outside the practice eg solicitors or insurance firms without your consent. If you are seen by the Community Nursing Team, the Health Visitor, the Midwife or a Pharmaceutical adviser, they may have access to your files only whilst on our premises. We are audited by the Hardwick Clinical Commissioning Group and we anonymise any data that they see. Any outside personnel working in the practice for any reason must agree to maintain absolute confidentiality.

Patient Rights and Responsibilities

You will be treated with respect and as a partner in your care.
Being a partner means that you will have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care.
  • Involve you and listen to your opinions and views in all aspects of your medical care.

The prevention of disease and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

Care Quality Commission

We are registered with the Care Quality Commission (CQC). Our Registered Manager is Dr A Giri.

The average pay for GPs working at the Friendly Family Surgery in 2014-2015 was £69.468 before tax and National Insurance. This is for 3 full time GPs and GP Locum who worked in the practice for more than six months.

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